Exchange/Refund Policy

The following Exchange and Return policies apply to online sales only.

  • All exchanges and returns of full priced items must be received within 15 days of the original shipment date.


  • All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.

  • Exchanges/returns are processed within 2-5 business days upon receipt of the package. Refunds are issued back to the original form of payment or web credit.

  • Returns made from an item purchased online may only be refunded by contacting our online customer service. 

  • We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.

  • Please consider delivery confirmation/shipping insurance for your return/exchange package as Coco Rose is not responsible for lost return packages without tracking information.

By purchasing from, you accept these terms and conditions.