The following Exchange and Return policies apply to online sales only.
- All exchanges and returns of full priced items must be received within 15 days of the original shipment date.
- ALL SALE ITEMS ARE FINAL SALE
- All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
- Exchanges/returns are processed within 7-10 business days upon receipt of the package.
Refunds are issued back to the original form of payment or web credit.
- The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.
- Returns made from an item purchased online may only be refunded by contacting our online customer service.
- We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.
- Please consider delivery confirmation/shipping insurance for your return/exchange package as CoCo Rose is not responsible for lost return packages without tracking information.
By purchasing from cocorose.com, you accept these terms and conditions.