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Refund Policy

ONLINE SALES ONLY:

All return/exchanges must be received within 15 days of the original shipment date.
All items must be returned to us in their original, unworn, unwashed, and smoke-free condition.
Returns/exchanges are processed within 7-10 business days upon receipt of the package.
Refunds are issued back to the original form of payment or web credit.
The buyer is responsible for all shipping fees. Original and return shipping fees are non-refundable.

Returns made from an item purchased online may only be refunded by contacting our online customer service. 

We inspect all returns/exchanges and reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee.

Please consider delivery confirmation/shipping insurance for your return/exchange package as CoCo Rose is not responsible for lost return packages without tracking information.

By purchasing from cocorose.com, you accept these terms and conditions.

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